A NEWLY formed creative dispute resolution service has vowed to hold the biggest businesses and organisations to account on behalf of “underdog consumers”. Right Against Might is about social justice for…
Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as a full outsourced customer service team operating within their clients’…
The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys both online and offline. Among…
Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent energy price increases being one example where there can be…
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients in the current economic climate where more and more customers…
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 – and the data highlights the key…
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers using its platform relating to…
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce, the disruptions of the pandemic or other factors specific to a given industry, the…
A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection.…
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley,…