Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives of those who have died Utilita customers to be directed to Settld to notify…
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and their customers. Travellers are providing brands with more and more…
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached a crescendo. However, for many consumer brands, the divide…
A new survey by leading outsourced communications provider Moneypenny, shows the biggest bugbears in Wales when trying to contact a business are annoying hold music (37%) and calls not being…
CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services. Often retailers or professional service businesses…
A NEWLY formed creative dispute resolution service has vowed to hold the biggest businesses and organisations to account on behalf of “underdog consumers”. Right Against Might is about social justice…
Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as a full outsourced customer service team operating within their clients’…
The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys both online and offline. Among…
Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent energy price increases being one example where there can be…
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients in the current economic climate where more and more customers…